Returns and Refunds
All our products are manufactured to your specific artwork, design or instruction and once produced cannot be re-stocked. We will replace items with manufacturing defects caused by us. We do not refund or replace items if you have changed your mind.
Cancellation of orders cannot be accepted once you have approved the proof.
Artwork is acceptable only if compliant with our Artwork Specifications. Once you approve a proof, we are not responsible for mistakes, errors or omissions in the finished print. This includes typos, grammar, unfinished text, or other graphic or text errors or poor image quality due to wrongly supplied image format or resolution. This applies to all artwork whether produced by us or presented to us in customer supplied artwork. We are not responsible for quantity or other ordering errors or damage caused during shipping and outside our control.
It is your responsibility to check your order carefully before placing it with us. Images and text will be printed as they appear in the proof. We do not proofread or correct any customer-generated errors.
If you find an error in the proof or require an amendment, we will correct it at your instruction and re-issue a new proof. There may be a charge for this. If there is, you will be informed before we proceed.
If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of receipt explaining the problem. We will then conduct an investigation into the production processes to determine whether there has been a manufacturing defect.
We may choose to resupply the goods if it is shown that a manufacturing defect has occurred including but not limited to incorrect colour matching (within acceptable industry standards), use of Incorrect artwork or machinery error. We reserve the right to alter specifications where it is necessary due to external factors. We also reserve the right to make minor adjustments to final product specifications if no alternative can be found. Any significant changes or alterations will be brought to the attention of the client.
If we determine that we are at fault we will either resupply the goods, or if the client wishes to keep the goods we will offer a part-refund. Return of all material and resupply will be at no cost to the client.
If a client chooses to make artwork changes upon the decision to resupply, this will be considered a new order and will incur charges of up to 50% of the original invoice price.
Artwork and Proofs
Artwork is acceptable only if compliant with our Artwork Specifications.